Terms

Privacy policy

When you place an order we collect your name, email address, mailing address and phone number. We record your advert details. We also monitor customer traffic patterns and site use which enables us to improve the service we provide. This information is used to process orders and to provide a more personal shopping experience. If you have any question regarding our privacy policy please contact our customer sevice team on 0906 780 0040 ( Calls cost £1 per min ), by email info@housepals.co.uk or write to 'Web Customer Services' at the address shown below.

We may use this information to tell you about changes to our website and to let you know about our products or services. If you do not wish to receive this information, please send us an email remove@housepals.co.uk. We do not sell, trade or rent your personal information to other companies.

Security

When you place orders or access your account information, you are connected to our secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all information is collected lawfully and in accordance with the Data Protection Act 1988.

Ordering process

The easiest way to order is by using our online ordering, it is totally secure and very easy to use. Payments are processed by worldpay.com, internationally recognised and can accept all types of credit or debit cards.

Amending or changing your order

Please call us on 0871 474 0108 or email us at enquires@housepals.co.uk stating your name and invoice number.

Payment

You can pay by any, Visa, MasterCard, Electron, Delta, Switch or Solo cards. To ensure that shopping online is secure, your credit/debit details will be encrypted using SSL technology. You may also pay by cheque or postal order. For more details see how to order. The prices displayed on are web site are in £GBP British pound Sterling. We will only charge your credit card the same day as completing and despatching your order.

General

We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary. These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales. Our terms and conditions do not affect your statutory rights as a consumer.

Complaints

If you have any comments about anything we do please contact us on info@housepals.co.uk or telephone us on 0906 780 0040 ( Calls cost £1 per min ), or write to us at the address below. We endeavour to respond to all complaints within five working days.

Contacting us

Telephone Number is : 0906 780 0040 ( Calls cost £1 per min )

We can be contacted by telephone from 9am - 5pm GMT, Monday - Friday.

A 24-hour answer machine is also provided should you contact us outside office hours.